ENQUIRE FOR AVAILABILITY
Please note that the credit card that is used for the booking must be presented at check-in.
Upon check-in you will be required to provide a valid picture ID (passport). A safety deposit of 200 US$ is required upon check-in and can be paid in cash or by credit card.
The accommodation payment needs to be settled prior check-in. Please note that the guest credit card needs to be presented upon check-in for payment. (we accept Master, Visa and Amex)
Cancellation Policy (Group):A group is a booking for more than 5 rooms, fo which the following will apply
• One month prior to arrival will not attract any fee
• Less than one month prior to arrival will attract 50% of total reservation value.
• Less than 14 days prior to arrival will attract 75% of total reservation value
• Less than 7days prior to arrival will attract 100% of total reservation value.
Booking Cancellation or Amendment (Non-group booking)
If the booking is cancelled or changed:
more than 48 hours before the check-in date, the sum paid (100%) will be refunded to the client or the booking can be carried over to a different period, if the client so desires;
less than 48 hours before the check-in date, or in case of failure to check-in, the guest will be charged the full amount for the entire duration of their stay.
The following visitor policy applies
1 bedroom suite – 2 day time visitors
2 bedroom suite – 4 day time visitors
Penthouse – 6 day time visitors
For security reasons these limited numbers of visitors are allowed per apartment and no visitor can lodge overnight. Each visitor needs to register at the Reception Desk.
Pets are not allowed.
The Gym & Pool is exclusively for registered residents and members.
The following cleaning services are offered:
• Short Stay (daily rate) - daily cleaning of your apartment
• Long Stay (monthly rate) - bi-weekly cleaning of your apartment
Parties or events are not allowed in the apartments.
A disclaimer must be signed for all food and beverage items purchased from external sources.
No video or photoshoot is allowed, in neither the apartments nor the public area.
All apartments are non-smoking and failure to comply will attract a surcharge of $200 US. Smoking is allowed on available balconies.